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Questions about an order, a specimen, or the collection? Reach us directly — we’re a small, online-only operation, so every message comes to a real person.
Email
customerservice@ignitioncrystalcollective.com
Best for order questions, return requests, and general inquiries.
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Looking for our return policy? Full details on the 14-day window, store credit, and Live Drop exchanges are on the Collective Harmony Guarantee page. For most order and return questions, email is the fastest way to reach us.